CANCELLATION POLICY

Welcome to Apna Digi Dukan (www.apnadigidukan.com). This Cancellation Policy outlines the terms and conditions governing the cancellation of orders placed on our platform and its associated vendor portal dash.apnadigidukan.com. By using our platform, users explicitly agree to comply with this policy. Apna Digi Dukan is a facilitator that provides a platform for vendors to list, sell, and deliver their products and services. We do not own, control, or take responsibility for the transactions between vendors and users.

1. No Refund Policy

Strict No-Refund Policy: Once an order has been placed on Apna Digi Dukan, the user acknowledges and agrees that no refunds will be provided under any circumstances, including but not limited to:

• User cancellation after order placement.
• Dissatisfaction with product or service.
• Delay in delivery by the vendor or delivery personnel.
• Any technical or transactional issues related to the payment gateway.

Users must carefully review their orders before confirming the purchase, as all sales are considered final and binding.

2. Cancellation by the User

• If a user decides to cancel an order after placing it, the respective vendor or service provider may impose a Cancellation Fee at their sole discretion.
• The amount of the Cancellation Fee will be determined by the vendor or service provider, and Apna Digi Dukan has no control over the fee structure or policy of vendors.
• Users are legally obligated to pay any Cancellation Fee imposed and cannot dispute the charge with Apna Digi Dukan.
• If the Cancellation Fee is not paid by the user, the vendor may take necessary legal action or restrict future transactions with the user.

3. Vendor & Delivery Responsibility

• Apna Digi Dukan is purely a technology-driven platform and does not manufacture, store, or distribute products or services.
• All orders, transactions, product availability, quality assurance, and delivery are the sole responsibility of the respective vendors and delivery personnel.
• In case of any issues regarding order fulfillment, quality concerns, delayed deliveries, missing items, damaged products, or incorrect shipments, users must contact the vendor or delivery personnel directly.
• Apna Digi Dukan is not responsible for resolving such disputes and does not mediate between users and vendors.
• Any commitments made by vendors or delivery personnel regarding delivery timelines, return options, or refunds are solely between the vendor and the user. Apna Digi Dukan does not provide any guarantee on behalf of the vendor.

4. Non-Liability of Apna Digi Dukan

Apna Digi Dukan serves exclusively as a platform for vendors to list and sell their products and services. We are neither the seller nor the distributor of any products or services listed on our website.

Users acknowledge that Apna Digi Dukan bears no liability for any of the following:

• Product quality issues, damages, or defects.
• Incorrect or incomplete order fulfillment.
• Delays in delivery caused by vendors or delivery personnel.
• Any additional charges imposed by vendors, including cancellation or rescheduling fees.
• Unauthorized transactions or fraudulent activities conducted by vendors or third parties.

All risks associated with the purchase and fulfillment of an order lie solely with the user and vendor.

5. Dispute Resolution

• In the event of any disagreement regarding an order cancellation, refund, or quality of service, users must directly contact the vendor.
• Vendors may have their own dispute resolution mechanisms, and users are encouraged to review vendor policies before making a purchase.
• Apna Digi Dukan is not responsible for providing resolutions, compensations, or refunds in any form.
• If a vendor fails to address an issue, the user may take necessary legal action against the vendor but cannot hold Apna Digi Dukan accountable for vendor-related disputes.

6. Policy Amendments & Updates

• Apna Digi Dukan reserves the right to modify, update, or revise this Cancellation Policy at any time without prior notice.
• Any changes will be reflected on this page, and it is the responsibility of users to review the policy periodically.
• Continued use of the platform following any modifications signifies user acceptance of the updated terms.

7. Contact Information

For any general queries regarding order cancellation policies, users may reach out to the respective vendor via dash.apnadigidukan.com.

Apna Digi Dukan does not handle vendor-related queries, refunds, or complaints.

Users are advised to check vendor contact details on their order confirmation page and communicate directly for resolution.

By placing an order on Apna Digi Dukan, users confirm that they have read, understood, and agreed to abide by this Cancellation Policy.