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Shipping Policy

Shipping Policy

1. Introduction

Welcome to Apna Digi Dukan (apnadigidukan.com). We are an online marketplace providing a digital platform for independent vendors to list, promote, and sell their products. This Shipping Policy governs the shipping-related responsibilities and liabilities of vendors, delivery service providers, and customers engaging in transactions on our platform.

It is important to understand that Apna Digi Dukan does not directly sell, store, or ship any products. We strictly serve as an intermediary, facilitating transactions between buyers and third-party vendors. By using our platform, all users agree to the terms outlined in this policy.

2. Role of Apna Digi Dukan

Apna Digi Dukan operates purely as a facilitator for e-commerce transactions. We do not handle any products, nor are we involved in shipping or delivery in any manner.

  • We are not responsible for any delays, damages, lost shipments, theft, or mishandling during transit, as we do not physically process or distribute goods.
  • Our platform does not provide logistics support or guarantee delivery times. All delivery commitments are provided solely by vendors or their designated shipping partners.
  • All shipping inquiries, complaints, and claims must be directed to the respective vendor or delivery service provider.

3. Vendor Responsibilities

Vendors utilizing our platform through dash.apnadigidukan.com are entirely responsible for all aspects of the shipping and delivery process, including but not limited to:

3.1 Order Processing & Fulfillment

  • Vendors must ensure that all received orders are processed promptly within the estimated timeframe displayed on their product pages.
  • Vendors are responsible for the proper packaging of products to minimize risks of damage during transit.
  • Vendors must provide accurate and updated tracking details for each shipment.

3.2 Compliance & Legal Requirements

  • Vendors are solely responsible for ensuring that their shipping practices comply with all applicable local and international laws.
  • Vendors must not ship any prohibited, illegal, or restricted items.
  • Vendors must abide by the taxation policies and customs regulations applicable to their products and shipping destinations.

3.3 Customer Support & Dispute Resolution

  • Vendors are responsible for handling all customer complaints and shipping-related disputes.
  • In case of lost, delayed, or damaged shipments, vendors must liaise directly with their respective courier services and customers to resolve issues.
  • Apna Digi Dukan does not intervene in vendor-customer disputes related to shipping and delivery.

4. Delivery Partner Responsibilities

The vendors may engage third-party courier services or their own logistics teams for product delivery. The responsibilities of the delivery service providers include:

4.1 Handling & Transportation

  • Ensuring safe and secure transportation of products from the vendor to the end customer.
  • Following proper delivery protocols to minimize the risk of loss, theft, or damage.

4.2 Tracking & Updates

  • Providing accurate and real-time tracking updates to vendors and customers.
  • Notifying vendors and customers in case of any unexpected delays.

4.3 Delivery Completion

  • Ensuring the package reaches the correct recipient at the specified address.
  • Collecting proof of delivery where applicable (signature, photo verification, etc.).

Apna Digi Dukan does not have any control over the operations of delivery partners and holds no liability for errors, damages, or losses incurred during transit.

5. Customer Responsibilities

Customers purchasing products through apnadigidukan.com are advised to adhere to the following guidelines:

5.1 Understanding Shipping Terms

  • Customers must carefully review the shipping policies of individual vendors before placing orders.
  • Estimated delivery timelines mentioned by vendors are not guaranteed by Apna Digi Dukan.

5.2 Address & Contact Details

  • Customers must provide accurate shipping addresses and contact details.
  • Any failure in delivery due to incorrect address information is solely the customer's responsibility.

5.3 Inspecting Deliveries

  • Customers should inspect their packages upon delivery and immediately report any visible damage or tampering to the vendor.
  • If the item is damaged, missing, or incorrect, customers must contact the vendor directly.

5.4 Handling Refunds & Returns

  • Refunds and returns are handled entirely by the vendor, as per their respective policies.
  • Customers must initiate refund or return requests directly with the vendor. Apna Digi Dukan does not facilitate refunds, returns, or exchanges.

6. Liability Disclaimer

To ensure complete transparency, we explicitly state that:

  • Apna Digi Dukan bears no responsibility for any product shipment, delivery delays, or damages.
  • All shipping risks, including lost or stolen packages, rest solely with the vendor and the delivery service provider.
  • Customers acknowledge that Apna Digi Dukan is only a digital intermediary and cannot be held liable for any shipping-related disputes.

7. Changes to This Policy

Apna Digi Dukan reserves the right to modify, update, or change this Shipping Policy at any time without prior notice.

Any changes to this policy will be reflected on this page, and continued use of our platform constitutes acceptance of the updated terms.

For shipping-related concerns, customers must directly contact the respective vendor via dash.apnadigidukan.com.

8. Contact Information

For general inquiries regarding this Shipping Policy, please contact our support team at support@apnadigidukan.com. However, for order-specific concerns, kindly reach out to the respective vendor through their store on dash.apnadigidukan.com.

By using Apna Digi Dukan, all users acknowledge and agree to the terms outlined in this Shipping Policy.