Refund Policy

This Refund Policy ("Policy") governs the terms and conditions regarding refunds for transactions made on ApnaDigiDukan.com ("Platform"). By using our Platform, you agree to abide by the terms outlined below.

1. No Refund Policy

Apna Digi Dukan operates as an intermediary platform facilitating transactions between vendors and customers. As such, we do not process or provide refunds under any circumstances, including but not limited to:

• Customer dissatisfaction with the product or service.
• Non-delivery or delay in delivery of the product.
• Issues related to product quality, defects, or incorrect items received.
• Damaged products during transit or improper handling.
• Any fraudulent activity by vendors or third parties.
• Disputes arising between customers and vendors.

2. Role of Apna Digi Dukan

Limited Liability: Apna Digi Dukan solely provides an online marketplace for vendors to list and sell their products or services. We are neither the seller nor the service provider and do not assume responsibility for the fulfillment, quality, or authenticity of any product or service listed on the Platform.

No Involvement in Transactions: All transactions, including payments, order processing, and fulfillment, are directly handled by the respective vendors on dash.apnadigidukan.com. We are not liable for any disputes or discrepancies arising from these transactions.

Third-Party Delivery Services: Any logistics, shipping, or delivery of products is managed by vendors or third-party delivery partners. Any delays, damages, or losses incurred during the delivery process fall under the responsibility of the vendor and the assigned delivery personnel.

3. Vendor & Delivery Responsibility

Vendors are solely responsible for ensuring product quality, timely dispatch, and customer service. Any grievances related to product non-fulfillment, misrepresentation, or defects must be addressed directly with the vendor.

Delivery agents or third-party logistics providers are responsible for the handling, transportation, and condition of the product upon arrival. Any claims regarding damages or non-receipt should be raised with them.

4. Dispute Resolution

Since Apna Digi Dukan does not engage in the sale, fulfillment, or delivery of products, we will not mediate or be liable for any disputes arising between customers and vendors. Customers are advised to contact the respective vendor directly to resolve issues.

5. Modification of Policy

Apna Digi Dukan reserves the right to amend, update, or modify this Refund Policy at any time without prior notice. It is the responsibility of users to review this policy periodically. Continued use of the Platform signifies acceptance of any modifications.

6. Contact Information

For general inquiries regarding our Platform, you may contact us at:

Website: www.apnadigidukan.com

Vendor Portal: dash.apnadigidukan.com