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Privacy policy

Privacy Policy and Platform Usage Disclaimer

For Apna Digi Dukan

1. Introduction

Apna Digi Dukan and Digi Dukan, including all associated apps and services (such as the customer app and the vendor app Digi Dukandar), are owned, maintained, powered, and copyrighted by APNALYSE DIGITAL SOLUTIONS LLP. The platform is accessible via apnadigidukan.com (the "Platform") and includes the vendor portal at dash.apnadigidukan.com. Digi Dukan serves strictly as a technology intermediary that facilitates connections between vendors and customers. This document outlines our Privacy Policy and Platform Usage Disclaimer, making it explicitly clear that Digi Dukan is not responsible for any transactions, product quality, delivery issues, or disputes between vendors, customers, or delivery personnel.

2. Scope and Definitions

  • Platform: The online marketplace service offered by Digi Dukan under the Apna Digi Dukan brand.
  • Vendor: Any third-party seller using the Platform to list and sell products.
  • Delivery Partner/Delivery Personnel: Individuals or entities appointed by Vendors to execute deliveries.
  • User: Any individual accessing or interacting with the Platform, including vendors, customers, and delivery partners.
  • Personal Information: Any information that can be used to identify a user.

3. Information Collection, Use, and Disclosure

  • Collection: The Platform collects Personal Information (e.g., contact details, payment information, usage data, and location data) to facilitate transactions and optimize user experience.
  • Location Data: The app requires mandatory access to the user's device location. This is essential for enabling real-time location tracking, managing delivery assignments, validating service areas, and ensuring proper order handling. The app will not function properly without location permissions granted by the user.
  • Use: Collected data is used solely for processing orders, improving delivery efficiency, enabling vendor-customer interaction, and enhancing platform services.
  • Disclosure: Personal and location data may be shared with Vendors or their designated delivery partners strictly for order processing and fulfillment. Digi Dukan does not validate or assume liability for the use of this data once shared.

All data is handled in accordance with applicable data protection laws. Despite implementing robust security protocols, no system is entirely immune to risks.

4. Disclaimer of Liability and Platform Limitations

  • Intermediary Role: Digi Dukan, operating under Apna Digi Dukan, is a technology provider. It does not directly sell, deliver, or control the quality of any products.
  • No Responsibility for Transactions: Any disputes regarding product issues, payments, delivery delays, or service interruptions must be resolved between the involved Vendor and Customer or Delivery Partner.
  • No Warranty: The Platform is provided "as is" without express or implied warranties. Digi Dukan disclaims liability for service outages, errors, or inaccuracies.
  • User Acknowledgment: By using this Platform, users acknowledge and agree that Digi Dukan shall not be held liable for any damages or losses resulting from use, interactions, or transactions conducted via the Platform.

5. Vendor and Delivery Partner Responsibility

  • Vendor Obligations: Vendors are independently responsible for:
    • Providing complete and accurate product listings.
    • Managing customer service, payments, returns, and refunds.
    • Adhering to applicable commercial and consumer protection laws.
  • Delivery Partner Obligations: Delivery personnel are independently responsible for:
    • Timely and secure delivery of products.
    • Resolving any issues or complaints related to delivery services.
  • Independence: Digi Dukan does not monitor, manage, or guarantee the actions of Vendors or Delivery Partners. All grievances must be addressed directly between the concerned parties.

6. No Endorsement and No Agency Relationship

  • No Endorsement: Featuring a Vendor or Delivery Partner on the Platform does not imply endorsement or certification of their products or services by Digi Dukan.
  • No Agency: No partnership, employment, or fiduciary relationship is created between Digi Dukan and any Vendor or Delivery Partner. The relationship is strictly that of an online facilitator.

7. Data Security and Retention

  • Security Measures: Digi Dukan implements strong encryption, secure servers, and access controls to safeguard Personal Information. However, no security system is infallible.
  • Data Retention: Data is retained only for as long as required for operational purposes or as mandated by law. Once no longer needed, data is securely deleted or anonymized.

8. User Rights

  • Access and Correction: Users may access or request corrections to their Personal Information by contacting our support team.
  • Data Deletion: Users can request deletion of their data, subject to legal obligations or retention requirements necessary for compliance or dispute resolution.

9. Changes to This Policy

Digi Dukan reserves the right to update this policy as needed. Significant changes will be notified via the Platform or associated apps. Continued use of the Platform constitutes acceptance of such changes.

10. Governing Law and Dispute Resolution

  • Governing Law: This document and any legal claims or proceedings related to it are governed by the laws applicable in the jurisdiction of Digi Dukan’s operations.
  • Dispute Resolution: Disputes must be resolved exclusively through the competent courts within the same jurisdiction.

By using the Apna Digi Dukan Platform or any of its applications (including Digi Dukandar), you confirm that you have read, understood, and agree to this Privacy Policy and Disclaimer. You also acknowledge that the Digi Dukandar app requires mandatory access to location data to function properly. APNALYSE DIGITAL SOLUTIONS LLP disclaims all liability for issues arising from vendor, customer, or delivery partner interactions.