Welcome to Digi Dukan ("Company," "we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our online marketplace available at apnadigidukan.com (the "Website") and the vendor portal at dash.apnadigidukan.com (the "Vendor Website"). By accessing or using our platform, you agree to comply with these Terms. If you do not agree, please refrain from using our services.
Digi Dukan acts solely as an intermediary platform that connects vendors and buyers. The Company does not manufacture, store, own, or sell any products or services listed on the platform. Vendors independently operate their stores and are responsible for managing their listings, orders, and deliveries.
We do not take responsibility for the quality, safety, legality, pricing, authenticity, or delivery of products sold on our platform. Digi Dukan is not a party to any transaction between vendors and buyers.
Any disputes related to product quality, fulfillment, delivery delays, or return requests must be resolved directly between the vendor and the buyer. Digi Dukan shall bear no responsibility for resolving such disputes.
Digi Dukan does not provide any warranties or guarantees for products or services sold on the platform. Buyers are advised to verify the product details and vendor credibility before making a purchase.
We are not liable for any financial losses, chargebacks, fraud, or disputes between vendors and buyers. Vendors must ensure they conduct their business ethically and lawfully.
Vendors must ensure that product listings are accurate, including descriptions, pricing, and stock availability. Misrepresentation or false advertising will lead to penalties or removal from the platform.
Vendors are required to comply with all applicable laws, including consumer protection laws, tax regulations, and e-commerce policies. Any violations will result in legal action or penalties.
Vendors are solely responsible for processing orders, packaging products, and ensuring timely delivery. Any delays or issues with delivery must be communicated to the buyer directly.
Vendors must provide accurate tax details and comply with local tax regulations. Digi Dukan does not assume any responsibility for the tax obligations of vendors.
Vendors must not list counterfeit, illegal, or restricted items on the platform. If found violating this policy, the vendor will be penalized, and their account may be suspended or terminated.
If a vendor is found engaging in fraudulent activities, misleading buyers, or failing to fulfill orders, Digi Dukan reserves the right to impose penalty charges, suspend services, or permanently remove the vendor from the platform.
Buyers acknowledge that all transactions occur directly with vendors. Digi Dukan does not assume responsibility for product quality, refunds, or exchanges.
If a buyer encounters any issues with a vendor, they must report the matter directly to the vendor. Digi Dukan does not intervene in such disputes.
Buyers must not engage in fraudulent activities, misuse the platform, or attempt to manipulate product reviews. Any such behavior will result in penalties or account termination.
Vendors are responsible for ensuring that products are delivered in a timely and secure manner. If they fail to deliver as promised, they may face penalties.
Digi Dukan is not responsible for delivery issues arising from third-party logistics providers. Vendors must handle any claims related to lost or damaged shipments.
Digi Dukan provides a payment gateway for transactions. However, any disputes related to payments must be resolved directly between vendors and buyers.
Refunds and returns are solely the responsibility of the vendor. Digi Dukan does not process refunds on behalf of vendors.
Digi Dukan reserves the right to impose penalty charges on vendors or buyers if they are found violating the platform's terms, engaging in fraudulent activities, or failing to meet their responsibilities.
Digi Dukan reserves the right to change subscription plans, pricing, or service charges at any time without prior notice. Vendors must regularly review their subscription details to stay informed.
If a vendor wishes to cancel their subscription, they must follow the proper cancellation process. Any outstanding charges or penalties must be cleared before termination.
All branding, trademarks, and intellectual property associated with Digi Dukan belong to the Company. Vendors and buyers are prohibited from using our brand name without written consent.
Digi Dukan reserves the right to suspend or permanently terminate any account found violating these Terms.
Vendors who consistently fail to fulfill orders, mislead buyers, or violate platform policies may be removed from the platform without prior notice.
Digi Dukan is not responsible for resolving disputes between vendors and buyers. All disputes must be settled independently.
If a vendor or buyer has concerns about platform functionality, they may contact our support team for assistance. However, this does not imply liability on Digi Dukan’s part.
These Terms shall be governed by and interpreted in accordance with the laws of India. Any legal disputes shall be subject to the jurisdiction of courts in India.
For any queries related to these Terms, please contact us at:
Digi Dukan Support
Email: support@apnadigidukan.com
Website: apnadigidukan.com
By using Digi Dukan, you acknowledge and agree to these Terms and Conditions.
